I travelled to Europe a month ago only to discover that once I was there that I was locked out of my Airbnb account. Despite repeated contacts with Airbnb ‘help’ and each time being assured that I would now have access to my account, I remained frozen out of my account.

Upon my return home, I resolved to delete my Airbnb account. However, no such option exists. After scouring their community boards I was told to send an email to dpo@airbnb.com requesting that my data be deleted. They responded by saying that they needed some form of ID, so, like a fool, I sent a scan of my current drivers license to them.

After ten days, I received an email from Airbnb informing me that they do not delete customers’ data. Firstly, why did they ask me for ID if they were not going to comply with my request? Secondly, why won’t they delete customers’ data when requested? A shoddy, terrible organization, one to which I wish I had the sense to never give any of my data.